Studenters användning av referenstjänster: en användarundersökning vid Lunds universitetsbibliotek UB1, ht 1996

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The main purpose of this study was to establish to what extent undergraduate students use reference services, what knowledge they have about those services and what their views of them are. The survey took place at Lund University Library, UB1, the main library responsible for collections in social sciences, humanities, theology and law. A total of 476 undergraduate students were asked to fill in a questionnaire, 273 accepted. The study is quantitative and was carried out during the autumn semester, 1996. The results show that the service used most frequently by undergraduate students is the reference collection. The least used service is the Internet, more than 50 percent of the students never use Internet at the University Library. In general, students are very pleased with the service given by the reference librarians, and with the collection of reference books. They are less satisfied with the disposition of the reference collection and the number of reading places. Surprisingly only 9 percent of the students wish to be informed about the reference department through electronic sources such as the Internet. Most st...