Internationella studenter och referensarbete: En fenomenografisk studie av högskolebibliotekariers uppfattningar av referensarbete gentemot internationella studenter

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The purpose of this Master’s thesis is to investigate how academic librarians experience reference work aimed at international students. International students are a growing usergroup in Swedish academic libraries. The study’s main research question is: - How do academic librarians experience reference work aimed at international students? The study was performed with a phenomenographic methodological approach where seven qualitative interviews with academic librarians were conducted. These interviews were transcripted in their entirety and analysed using three key concepts based on the study’s research questions that formed the different experiences that created the study’s outcome space. The results show three major viewpoints on reference work aimed at international students. These viewpoints are based foremost on variations on how the barriers that international students meet in their library use are experienced. Within experience category A barriers are perceived as a hindrance for effective reference service. Barriers are acknowledged within experience category B but are seen as possible to overcome. Within experience category C barriers are overlooked, international students are here perceived as user group in no more need than other user groups. Two of the experience categories also represent different views on the relationship between the library sys...