Fastighetsförvaltning, service och kontroll : En undersökning av kvartersvärdarnas funktion i olika områden

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In 2005 a public housing company in Uppsala, Sweden introduced the service quarter host. The focus on comfort (life quality in American programmes) is similar to the non-tolerance programmes. The idea of non-tolerance derived from the theory of Broken windows. The purpose is to examine how the service works according to the theories of Broken windows and social control. The aim is also to examine if the manifest and the latent functions are the same in different areas. Hosts from four different areas have been interviewed in a comparative case study. The result tells that the hosts practice according to the Broken windows model when they prevent damage to, or around the buildings by checking them. And to the non-tolerance when they are taking care of minor problems, defined by them. The manifest functions of the service are the same in all four areas. The latent functions are different related to the host’s apprehension of the people in the areas. How the manifest services are carried out influences the latent function. Social control cannot be excluded as a latent function. The resembl...