E-government in developing countries: opportunities and implementation barriers

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E-Government, or electronic government, is the usage of information and communications technology to support internal processes of government and the delivery of government products and services to citizens and industry. The purpose to adopt ICTs is to give an opportunity to citizens, so they can get involve in decision making process. E-government has become priority for developing countries after reaching in developed countries. There has been a considerable revelation that E-government has made constructive changes in the delivery of services, information and internal administration of the public sector. Many developing countries feel to take some advantage of the new electronic channels. The purpose of this research was to gain a better understanding of E-government in developing countries and to identify barriers and also discuss how to deal with those barriers for a successful implementation: therefore research questions have been formulated to achieve the purpose. Based on detailed literature review, a frame of reference was developed, which helped to answer research questions and guide to data collection. A qualitative research approach was used to get better understanding of this issue. However, empirical data were collected through self administered questionnaire. Finally, in the last chapter findings and conclusions were drawn by answering research questions. In the research it was found that E-government increases interaction between citizens and governments and developing countries ...