Organizational change is hard to achieve, but if an organization doesn't change it might risk its own existence. Effective resource allocation and increased control of the internal production are examples of how organizations try to increase its competitive advantage. An ERP system (Enterprise Resource Planning) can help an organization to achieve this by providing management with direct access to a wealth of real-time operating information, streamlined dataflow, and making the company's business processes more effective. Like other IT-related projects, ERP investments are associated with large risks. Many projects failure during the implementation in one way or another. The failure often relates to Critical Success Factors (CSF) associated with this type of project. If they haven't been taken into enough consideration, the project's chance to succeed will decrease dramatically. Some of these Critical Success Factors are related to Change Management - the term used to describe education, training, communication, and other actions to make the end user prepared for the changes that will come during the ERP implementation. This Master thesis has been written at the Swedish Defence Materiel Administration (FMV), one of the first governmental authorities in Sweden to implement an integrated ERP system. The aim of this thesis is to study the needs and prerequisites for an effective change management - with focus on the end users of the coming ERP system. The thesis starts out from change management and ERP theory and connects them with experience from other ERP implementation projects. Those parts make the foundation for an analysis of two different organizational parts at FMV to give a basis for further work with Change Management. Some of the conclusions that can be drawn from the study at FMV are that the ERP project with its ongoing work reaches a high level of user involvement, which is very important during ERP implementations. The new way to practice Change Management at FMV seems to be received positively by the end users. The project itself on the other hand could strengthen some of its internal work, i.e. the projec...
